How to Cancel Soulara Australia (Step-by-Step)

Q: Is it free to cancel Soulara Australia?

Yes, cancelling Soulara is completely free. No cancellation fees or penalties apply.

Q: Can I pause Soulara instead of cancelling?

Yes. Soulara lets you manage your subscription from your account settings, including options to skip or pause deliveries.

Q: Will I get a refund if I cancel Soulara?

If you cancel before the order processing cutoff, you won't be charged for the next delivery. Contact hi@soulara.com.au to discuss refund options if a payment has already been taken.

Q: How long does cancellation take?

Online cancellation is effective immediately. Email cancellations are generally processed within one business day.

Q: Can I email Soulara to cancel?

Yes. You can email hi@soulara.com.au with your name, account email, and a request to cancel your subscription. Make sure to email before your order cutoff to avoid charges.

Cancelling your Soulara Australia subscription can be done online in just a few minutes. Soulara is Australia's leading 100% plant-based prepared meal service, holding a 4.1/5 rating from over 1,300 customers with nationwide delivery — but if your circumstances have changed, stopping deliveries is easy and free.

Before cancelling, check your account for the order processing cutoff for your next delivery. Soulara, like all meal delivery services, processes orders ahead of time — and once your order has entered the packing stage, it may not be possible to cancel for that week. Act well ahead of your cutoff to avoid any unwanted charges.

If you're switching away from a plant-based diet or exploring other options, it may be worth noting this in your cancellation reason — Soulara sometimes reaches out to customers to understand feedback. And if you're simply travelling or need a break, pausing or skipping deliveries is available from within your account settings.

How to cancel Soulara — step by step

Visit soulara.com.au and sign in using your registered email address and password.

Go to Account settings

Click on your name or profile icon in the navigation to open your Account settings page.

Open Manage Subscription

Inside Account settings, find and click Manage Subscription to view your plan details and management options.

Click "Cancel Subscription"

Click the Cancel Subscription button. Soulara may offer alternative options such as pausing or changing your meal frequency — proceed if you want to cancel fully.

Confirm your cancellation

Follow the on-screen prompts to confirm. A confirmation email will be sent to your registered address once your subscription is cancelled.

Cutoff Deadline

Cancel before your next order's processing cutoff to avoid being charged. Check your upcoming orders in your account for the exact cutoff time. You can also email [email protected] to request cancellation.

Alternatively, you can contact Soulara by emailing [email protected]. Include your name, account email, and a clear cancellation request. If you're switching to a non-vegan service, mentioning this in your email can help Soulara improve — though it has no bearing on your cancellation being processed.

Before you cancel — consider these alternatives

If you've been enjoying plant-based eating and want to continue, there are other vegan-friendly options in Australia worth exploring. Several mainstream services like HelloFresh and EveryPlate offer vegetarian and vegan recipe selections within their standard plans.

Our best vegan meal delivery and best vegetarian meal delivery guides cover all the major options if you want to stay plant-based but try something new.

Compare all Australian meal kits

Find the best plant-based and mainstream meal services all in one place.

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Frequently asked questions

Is it free to cancel Soulara Australia?

Yes, cancellation is completely free. No exit fees or penalties apply.

Can I pause Soulara instead of cancelling?

Yes. Soulara allows you to skip deliveries or pause your subscription from your account settings. This is ideal if you're travelling or want a short break.

Will I get a refund if I cancel Soulara?

If you cancel before your order's processing cutoff, you won't be charged. Email [email protected] to discuss refund options if payment has already been taken.

How long does cancellation take?

Online cancellation is immediate upon confirmation. Email cancellations are generally processed within one business day.

Can I email Soulara to cancel?

Yes. Email [email protected] with your name, registered email, and cancellation request. Send this before your upcoming order's cutoff time to be sure of avoiding charges.